Welcome to our FAQ page! At Costumes Clothing Sale, we’re all about bringing fun and fantasy to your doorstep. We’ve compiled answers to the most common questions to help you have a magical shopping experience. Can’t find what you’re looking for? Our friendly team is always here to help at [email protected]!

Products & Sizing

What types of costumes do you offer?
We specialise in a wonderful range of costumes to spark your imagination! Our collection includes Clown costumes, Disney-inspired outfits, Fairytale & Storybook characters, Funny Costumes, beautiful Hair & Headpieces, Holiday-themed outfits, and dazzling Jewelry & Boas. Whether you’re preparing for a party, holiday event, or just want to have some fun, we’ve got something for everyone!
How do I choose the right size?
Each product page includes detailed size charts to help you find the perfect fit. We recommend measuring yourself and comparing with our charts before ordering. If you’re between sizes or unsure, we suggest sizing up for comfort, especially since many costumes may be worn over regular clothing.
Are your costumes officially licensed Disney products?
Our Disney Costumes category features inspired designs that capture the magic of your favourite characters while offering unique and affordable options for your costume needs.

Ordering & Account

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and setting a password. Having an account allows you to track orders, save your preferences, and makes future shopping faster!
Can I modify or cancel my order after placing it?
We process orders quickly to get your costumes to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to help if your order hasn’t yet been processed for shipping.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All payments are processed securely through encrypted systems to protect your information.
Is my payment information secure?
Absolutely! We use industry-standard encryption technology to ensure your payment details are protected. We never store your complete payment information on our servers.

Shipping & Delivery

Where do you ship?
We ship globally to bring fun to customers worldwide! However, due to logistical constraints, we’re currently unable to ship to Asia and some remote areas.
What shipping options are available?
We offer two convenient options:
– Standard Shipping ($12.95): via DHL or FedEx, delivered within 10-15 days after shipment
– Free Shipping: For orders over $50 via EMS, delivered within 15-25 days after shipment
How long does order processing take?
We process all orders within 1-2 business days after payment confirmation. This includes carefully picking, packing, and preparing your costume for shipment.
Can I track my order?
Yes! Once your order ships, we’ll send you a confirmation email with tracking information. You can follow your costume’s journey right to your doorstep!
What if I need my costume by a specific date?
We recommend ordering well in advance of your event, considering both our processing time (1-2 business days) and the shipping times. For urgent needs, choose our Standard Shipping option for faster delivery.

Returns & Exchanges

What is your return policy?
We want you to love your costume! You may return items in original condition within 15 days of delivery. Please see our complete Shipping & Returns policy for detailed instructions.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide return instructions.
Are there any items that cannot be returned?
For health and hygiene reasons, some items like pierced jewelry or opened hairpieces may not be returnable unless faulty. Please contact us for specific guidance.

Contact & Support

How can I contact customer service?
Our friendly team is here to help! Email us at [email protected] for assistance with any questions or concerns. We aim to respond to all inquiries within 24 business hours.
What are your business hours?
Our customer service team operates during regular business hours in Australian Central Time (ACT), Monday through Friday. We monitor emails on weekends for urgent matters.

Thank you for choosing Costumes Clothing Sale for your costume adventures! We’re thrilled to help you create magical moments and unforgettable memories. Happy costuming!