G’day magical costume lovers! At Costumes Clothing Sale, we’re dedicated to ensuring your costume experience is absolutely spellbinding. While we strive for perfection, we understand that sometimes an item might not be the perfect fit for your adventure. That’s why we’ve created a hassle-free returns and exchanges policy to keep the magic alive!
Our Return Policy
We happily accept returns and exchanges within 15 days of you receiving your items. All returned items must be:
- In original, unused condition
- With all original tags attached
- In the original packaging
- Accompanied by your original order confirmation
Non-Returnable Items
To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:
- Hair & Headpieces (for hygiene reasons)
- Jewelry & Boas (due to their intimate nature)
- Any items that show signs of wear, damage, or alteration
- Products without original tags or packaging
How to Initiate a Return or Exchange
Follow these simple steps to begin your return or exchange:
- Contact our customer service team at [email protected] within 15 days of receiving your order
- Provide your order number and details about the items you wish to return or exchange
- We’ll email you a Return Authorization Number and instructions
- Package your items securely with the original packaging
- Include the completed returns form (see template below)
- Ship your return to:
Costumes Clothing Sale
34 Gloucester Avenue
GLANVILLE, AU 5015
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.
Refund Information
Once we receive and inspect your returned items:
- Refunds will be processed within 5-7 business days
- Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping costs are non-refundable
- You will receive email confirmation once your refund has been processed
Exchange Process
Want to exchange for a different size or style? No worries! Follow the same return process above and include a note specifying what you’d like to exchange for. We’ll ship your new item once we receive your return. If the new item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.
Return Request Template
Copy and paste this template into an email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Hello Costumes Clothing Sale Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Date of Purchase: [Date]
Items to Return: [Item Names and Quantities]
Reason for Return: [Please specify]
For exchanges, I would like: [Details of desired exchange item]
My contact information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you,
[Your Name]
Need Help?
Our friendly customer service team is here to make your costume experience magical!
Email: [email protected]
We typically respond within 24 hours during business days.
Thank you for choosing Costumes Clothing Sale for your magical costume adventures! We’re committed to ensuring you have a spellbinding experience with us.
Happy costuming!
The Team at Costumes Clothing Sale